Our Refund Policy
Due to the varying nature of our products, we ask that you read our refund policy carefully before placing an order. Some sales are final.
Some of our products are print-on-demand, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
If you’re not satisfied with the quality of the products your customer received or if the order was lost or returned to sender, get in touch within 15 days of the estimated delivery date (or the date your customer received the item) and we’ll do everything we can to investigate and find a solution.
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved.
Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples.
Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
If you provide an address considered insufficient by the courier, the shipment will be returned to our fulfilling service and additional charges may incur should you opt to request a replacement. PLEASE DOUBLE CHECK YOUR DELIVERY ADDRESS before submitting your order.
If you reject or are unable to receive the shipment or print of demand products during the delivery, the shipment will be returned to the fulfillment warehouse. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.